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Privacy Policy

Last Updated: 08-31-2022

INTRODUCTION

PC Planet LLC (“PC Planet,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable U.S. privacy laws, including Florida law, the Colorado Privacy Act (CPA), and other relevant regulations.

This Privacy Policy describes how we collect, use, maintain, protect, and disclose information when you visit our website(s), including pcplanetocala.com, pcplanet24.com, and related domains (collectively, the “Website”), or otherwise interact with us.

This policy applies to information we collect:

  • On this Website

  • Through email, text messages, and other electronic communications

  • Through applications, portals, or tools provided by PC Planet

  • Through advertising or services that link to this Privacy Policy

This policy does not apply to information collected offline or by third parties not governed by this Privacy Policy.

By accessing or using the Website, you agree to this Privacy Policy.

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

If we learn that we have collected personal information from a child under 13 without verified parental consent, we will promptly delete such information.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

Personal Information

We may collect information that identifies or can reasonably be linked to you, including:

  • Name

  • Business name

  • Postal address

  • Email address

  • Telephone number

  • Billing and payment-related information

  • Information provided through contact forms, service requests, or support interactions

Non-Personal / Technical Information

We may also collect:

  • IP address

  • Browser type and device information

  • Operating system

  • Website usage data and analytics

Methods of Collection

We collect information:

  • Directly from you when you provide it

  • Automatically through cookies, logs, and analytics tools

  • Through communications such as emails, forms, portals, or support systems

AUTOMATIC DATA COLLECTION TECHNOLOGIES

We may use cookies, web beacons, analytics tools, or similar technologies to:

  • Improve Website performance and usability

  • Understand usage patterns

  • Enhance security and prevent fraud

You may disable cookies through your browser settings. Certain Website features may not function properly if cookies are disabled.

HOW WE USE YOUR INFORMATION

We use information we collect to:

  • Provide and manage IT, cybersecurity, and managed service offerings

  • Respond to inquiries, service requests, and support tickets

  • Process billing, payments, and account administration

  • Send service-related communications and notices

  • Improve Website functionality and customer experience

  • Comply with legal and regulatory obligations

  • Protect our business, systems, and customers

We do not sell personal information.

DATA PROCESSING, AUTOMATION, AND DATA CONTROLLERS

For purposes of applicable privacy laws, including the Colorado Privacy Act (CPA):

  • PC Planet LLC acts as the Data Controller for personal data collected through this Website and related services

  • Third-party vendors and service providers may act as Data Processors on our behalf

Data Processing Activities

Personal data is processed only for legitimate business purposes, including:

  • Service delivery and technical support

  • Account and billing management

  • Security monitoring and fraud prevention

  • Legal and regulatory compliance

Automation and Internal Workflows

PC Planet may use automated systems and workflows to efficiently manage services and privacy-related requests, including:

  • Secure ticketing and service management platforms

  • Workflow automation to track requests, deadlines, and compliance timelines

  • Logging, auditing, and documentation systems

Automation is used solely to support operational efficiency, accuracy, and compliance.

Human Oversight and Safeguards

  • All privacy-related requests are subject to human review and approval

  • Automated systems do not make final decisions regarding access, correction, deletion, or denial of personal data

  • Access to personal data is limited to authorized personnel

  • Data Processors are contractually required to maintain confidentiality and appropriate security controls

HIPAA & HEALTH INFORMATION NOTICE

PC Planet LLC is a technology and managed IT services provider and is not a healthcare provider.

In certain engagements, PC Planet may have incidental or limited access to systems or data containing Protected Health Information (“PHI”) as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), solely in connection with providing IT, cybersecurity, cloud, backup, or technical support services.

Business Associate Role

Where required by law and agreed to in writing:

  • PC Planet may act as a Business Associate to covered entities

  • Access to PHI is limited strictly to what is necessary to perform contracted services

  • PHI is not used or disclosed for marketing, advertising, or any unauthorized purpose

Business Associate Agreements (BAAs) are executed only when required and upon mutual agreement.

Safeguards for PHI

When supporting systems that may contain PHI, PC Planet implements reasonable administrative, technical, and physical safeguards, including access controls, authentication, monitoring, and secure handling practices.

Responsibility for HIPAA compliance remains with the covered entity unless otherwise agreed to in writing.

DISCLOSURE OF YOUR INFORMATION

We may disclose personal information:

  • To trusted service providers and vendors supporting our operations

  • To affiliates or successors in the event of a merger, acquisition, or sale

  • To comply with legal obligations or lawful government requests

  • To protect the rights, safety, or property of PC Planet, our customers, or others

We may disclose aggregated or anonymized data that does not identify individuals.

YOUR PRIVACY RIGHTS (FLORIDA & COLORADO)

Depending on your state of residence, you may have the right to:

  • Access your personal data

  • Correct inaccurate personal data

  • Request deletion of personal data

  • Opt out of certain data processing activities

  • Obtain a copy of your personal data

Requests may be submitted using the contact information below. Identity verification may be required.

MOBILE COMMUNICATIONS (SMS & MMS)

We do not share mobile opt-in data for marketing purposes.

You may opt out of text messages at any time by replying STOP. Message and data rates may apply.

DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system or transmission method can be guaranteed to be 100% secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill business, legal, accounting, or regulatory requirements.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date. Continued use of the Website constitutes acceptance of the updated policy.

CONTACT INFORMATION

If you have questions or wish to exercise your privacy rights, contact:

PC Planet LLC
Email: contact@pcplanet24.com
Phone: 719-698-7079
Website: https://www.pcplanet24.com